Course Descriptions

2-hour ITSM Executive Briefing
The session covers what is necessary for an IT organization to achieve business and IT alignment, repeatable processes and demonstrable IT service value. Registration Code: 2A

Half day ITSM Awareness
Our half day course introduces IT Service Management and how ITSM processes contribute to building a quality IT infrastructure. Registration Code 4A

One day ITSM Overview
The full-day session discusses IT Service Management and its contribution to demonstrable IT service value, and introduces the attendee to the IT Service Management process objectives, activities, relationships, benefits and critical success factors. Registration Code 8A

Implementation roadmap for ITSM
Through hands-on experience and the review of hundreds of recent ITIL implementations from around the world we've identified the key elements of successful ITIL implementations. Based upon these insights, we've developed 2-day, instructor-led workshop that provides step-by-step directions for succeeding with ITIL. Registration Code WG

Building an effective Service Catalog
The course is grounded in the industry best practice guidelines of the ITIL framework and expanded through our extensive, practical experience in developing Service Catalogs with our clients. Learn the importance of an effective Service Catalog to overall IT Service Management (ITSM) activities and how to create one with the guidance of an experienced ITSM consultant. Registration Code WS

What you will take away:

· A sample Service Catalog that you can tailor to your organization
· A tool selection checklist to help you select the most appropriate tools to support your Service Catalog
· A copy of the presentation
· Your services defined, some worked out in detail and a template for those catalog entries

How to build an effective CMDB
The course is grounded in the industry best practice guidelines of the ITIL framework and expanded through our extensive, practical experience in modeling CMDBs with our clients. Learn the importance of an effective CMDB to overall IT Service Management (ITSM) activities and how to create one with the guidance of an experienced Third Sky ITSM consultant. Registration Code WC

What you will take away:

· Key factors for successfully defining, deploying and managing your CMDB
· A data model that you can tailor to your organization
· A sample RACI diagram to help you manage roles and responsibilities for you project and resulting CMDB
· A copy of the presentation
· A sample project plan for creating a CMDB
· A tool selection checklist to help you select the most appropriate tools to support your CMDB

ITIL Foundation v3
This offering is an instructor-led course of 3 days duration, focusing on the core Service Support and Service Delivery ITIL processes, as well as providing an introduction to the challenges and decision-making process involved in planning and ITIL-based process implementation. This course leads to the Foundation Certificate in IT Service Management from EXIN. Registration Code: FB

ITIL Foundation v3 with Polestar Simulation
This offering is an instructor-led, 3-day course focusing on the core Service Support and Service Delivery ITIL processes, and leading to the Foundation Certificate in IT Service Management from EXIN. The learning experience is enhanced through the inclusion of the integrated Polestar simulation, an experiential learning component designed to reinforce and accelerate learner understanding of the principles of IT Service Management and their real-world value to an organization. Registration Code: FS

ITIL v3 Foundation Bridge Course & Exam:
This 6½ hour e-learning course is specially designed for learners who are already certified at the Foundation level in previous versions of ITIL. The v3 Foundation Bridging Course trains previously certified Foundation learners on the new contents of the ITIL v3 Foundation syllabus. The course introduces learners to the concept of the service lifecycle approach to IT Service Management according to ITIL version 3. This Bridging Course is designed as an update for candidates who hold Foundation certificates from earlier versions of ITIL to a level of knowledge and understanding in line with the ITIL v3 Foundation Certificate in IT Service Management. This course prepares the student to successfully complete the associated exam, required for entry into the future ITIL Version 3 intermediate level training courses or as part of an overall bridging program to the v3 ITIL Expert certification. The Bridge Certification exam is included in the price of the course.

CobiT Foundation E-learning
This official ISACA course addresses the need for an IT control framework and explains how this is addressed by CobiT ®. The elements of the CobiT ® framework are explained using practical examples and scenario based learning. You will learn about IT governance issues that are affecting organizations globally and how CobiT addresses this need with a globally accepted IT control and governance framework. Through a case study driven approach you will learn about the components comprising the CobiT model, and how this is applied in practice using interactive scenario's and real world examples. The course prepares you for the official CobiT Foundation Exam organized under the umbrella of ISACA.

CobiT for Sarbanes-Oxley Compliance E-learning Course
The CobiT for Sarbanes-Oxley IT compliance course is a five-hour online course for IT professionals, IT audit professionals and business users. In an easy to understand and step by step approach learners will understand the reasoning behind the Sarbanes-Oxley act and the implications of the Act on IT. Participants learn how CobiT can be used to comply with the Sarbanes-Oxley requirements using case studies and practical examples. A best practice roadmap towards compliance is used to achieve compliance with Sarbanes-Oxley or with other regulatory compliance requirements. This roadmap is complemented with industry case studies of various organizations that faced Sarbanes-Oxley compliance already. The course is based on practical knowledge attained from having implemented Sarbanes-Oxley across various organizations, industries, and in several countries. Thereby ensuring a true best practices approach for using CobiT to attain Sarbanes-Oxley IT compliance.

CobiT Awareness E-learning Course
This introductory course addresses the need for an IT control framework and explains COBIT addresses this in relation to other frameworks. In two hours you will learn about IT governance issues affecting organizations globally and the need for a proper control framework. COBIT is introduced and explained at a high level as the best practice model for IT governance. You will learn about the components of the model and the relationship with other frameworks such as ITIL and COSO.

Requirements for ISO/IEC 20000 Certification
The Requirements for ISO/IEC 20000 Certification course provides you with an overview of the publications and ISO 20000 Part 1 of the standard and the role it fulfills within the IT service management domain. The course is designed for everyone within the organization who requires a high level overview of the ISO/IEC 20000 standard and all its components. In this case study driven course, you will achieve a basic knowledge of IT Service Management best practices and the common terminology. This e-learning course will help you understand the benefits of applying the ISO 20000 service management processes to improve the quality of managed services, save costs and meet corporate governance/legal requirements.

ISO/IEC 20000 Service Quality Management Foundation
The Service Quality Management Foundation Certification course provides a comprehensive overview of part 1 and part 2 of the ISO/IEC 20000 standard and leads to the EXIN SQMF - Foundation exam. The relevance of Service Quality Management for IT service-providing organizations and departments is highlighted in an easy to understand manner. The course is designed for professionals who require an overview of the standard and understand the scope and relevance of Service Quality Management.

The course uses a case study to explain the principles of ISO/IEC 20000 in a simulated environment. This helps participants in their understanding of ISO/IEC 20000 and generic quality management.

This course comes with a Special Study Guide and an Exam Preparation Module. This helps prepare candidates for taking the EXIN Service Quality Management Foundation Exam.